A project manager notices that the Quality Assurance (QA) team and the Development team are constantly blaming each other for defects. The QA team says Developers write bad code; Developers say QA writes bad test cases. What should the project manager do?

Answer options:

Separate the teams physically to reduce conflict.

Assign a technical arbiter to decide who is right in each dispute.

Facilitate a joint workshop to map the value stream and agree on a shared 'Definition of Done' and quality standards.

Implement stricter penalties for defects.

How to approach this question

Conflict between functional groups is usually a 'Shared Understanding' issue.

Full Answer

C.Facilitate a joint workshop to map the value stream and agree on a shared 'Definition of Done' and quality standards.✓ Correct

Task 10 (Build shared understanding). Blame cultures arise from ambiguity. A shared Definition of Done aligns expectations and turns 'You vs Me' into 'Us vs the Problem'.

Common mistakes

Separating the teams (A) which makes it worse.

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