ExpertHard1 markMultiple Choice
PMP · Question 22 · Task 5: Ensure team members/stakeholders are adequately trained
A stakeholder is resisting the adoption of a new project management tool, claiming it is too difficult to use. The PM suspects this is due to a lack of training. What should the PM do?
A stakeholder is resisting the adoption of a new project management tool, claiming it is too difficult to use. The PM suspects this is due to a lack of training. What should the PM do?
Answer options:
A.
Send the stakeholder the user manual via email.
B.
Assess the stakeholder's specific learning needs and arrange a targeted walkthrough or training session.
C.
Tell the stakeholder that use of the tool is mandatory.
D.
Revert to the old tool for this stakeholder only.
How to approach this question
Identify the resistance source (lack of skill) and provide the solution (training/support).
Full Answer
B.Assess the stakeholder's specific learning needs and arrange a targeted walkthrough or training session.✓ Correct
B
The PM should validate the training need. Providing targeted support removes the barrier to adoption and builds the relationship.
Common mistakes
Choosing A (Manual). Manuals are rarely read by resistant users.
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