A team member nods and says 'yes' to every request but frequently fails to deliver what was expected. The PM suspects a cultural communication difference. Which communication technique should the PM use to verify understanding?

Answer options:

Written warning.

Back-briefing (asking the member to explain the task back in their own words).

Ask 'Do you understand?' repeatedly.

Assign a chaperone to watch them work.

How to approach this question

Select the technique that validates the message was received and decoded correctly.

Full Answer

B.Back-briefing (asking the member to explain the task back in their own words).✓ Correct

In many cultures, saying 'no' is rude. Back-briefing allows the PM to check for shared understanding by hearing the team member's interpretation of the request.

Common mistakes

Asking closed questions (C) which invite a polite but false 'yes'.

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