Which TWO practices are most effective for building trust in a newly formed virtual team?

Answer options:

Create a 'team face book' with photos and personal bios.

Monitor keystrokes to ensure everyone is working.

Focus strictly on work tasks in all communications.

Establish a virtual 'open door' policy or office hours for informal chats.

Prohibit non-work discussions on the chat channel.

How to approach this question

Select options that 'humanize' the experience.

Full Answer

A,D

Virtual teams suffer from a lack of social context. Sharing personal info (A) and allowing for informal access (D) helps build the 'swift trust' needed for performance.

Common mistakes

Thinking strict control (B/C/E) builds performance. It kills trust.

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Practice the full PMP People Domain Practice Exam

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