A virtual team member in a remote location has stopped contributing to the shared document repository and is slow to respond to emails. The PM suspects isolation. What is the BEST first step?

Answer options:

Report the performance issue to HR.

Send a warning email copying the team.

Call the team member via video to check in on their well-being and discuss any blockers.

Assign a buddy to check on them.

How to approach this question

When isolation is suspected, reach out personally (video/voice) to connect.

Full Answer

C.Call the team member via video to check in on their well-being and discuss any blockers.✓ Correct

Servant leadership means caring for the person. A video call allows the PM to assess the situation (is it technical? personal? burnout?) and re-engage the member.

Common mistakes

Treating it as a discipline issue (A/B) before investigating.

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