ExpertHard1 markMultiple Choice
Task 14: Promote team performance through the application of emotional intelligenceEmotional IntelligenceEmpathy
PMP · Question 59 · Task 14: Promote team performance through the application of emotional intelligence
A team member is going through a difficult divorce and their performance has dropped. They confide in the PM. Which TWO actions demonstrate high emotional intelligence?
A team member is going through a difficult divorce and their performance has dropped. They confide in the PM. Which TWO actions demonstrate high emotional intelligence?
Answer options:
A.
Tell the team member to leave personal issues at home.
B.
Listen actively and express empathy for their situation.
C.
Immediately remove them from the project to protect the timeline.
D.
Privately discuss temporary adjustments to their workload or schedule to support them.
E.
Announce the situation to the team so they understand.
How to approach this question
Balance Empathy (Listening) with Support (Adjustments).
Full Answer
B,D
EI requires balancing concern for the person with the needs of the project. Listening (B) provides emotional support, while adjusting workload (D) provides practical support without compromising the project significantly.
Common mistakes
Being too cold (A/C) or oversharing (E).
Practice the full PMP People Domain Practice Exam
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