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    PracticePMI PMP®PMP People Domain Practice ExamQuestion 59
    Hard1 markMultiple Choice
    Task 14: Promote team performance through the application of emotional intelligenceEmotional IntelligenceEmpathy

    PMP · Question 59 · Task 14: Promote team performance through the application of emotional intelligence

    A team member is going through a difficult divorce and their performance has dropped. They confide in the PM. Which TWO actions demonstrate high emotional intelligence?

    Answer options:

    A.

    Tell the team member to leave personal issues at home.

    B.

    Listen actively and express empathy for their situation.

    C.

    Immediately remove them from the project to protect the timeline.

    D.

    Privately discuss temporary adjustments to their workload or schedule to support them.

    E.

    Announce the situation to the team so they understand.

    How to approach this question

    Balance Empathy (Listening) with Support (Adjustments).

    Full Answer

    EI requires balancing concern for the person with the needs of the project. Listening (B) provides emotional support, while adjusting workload (D) provides practical support without compromising the project significantly.

    Common mistakes

    Being too cold (A/C) or oversharing (E).
    Question 58All questionsQuestion 60

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