ExpertHard1 markMultiple Choice
Task 3: Support team performanceperformance supportteam member careroot cause analysissupportive leadership
PMP · Question 38 · Task 3: Support team performance
A project manager notices that a team member who was previously meeting all deadlines has started missing deliverables and seems disengaged during team meetings. The team member's work quality remains high when they do deliver. What should the project manager do FIRST to support this team member's performance?
A project manager notices that a team member who was previously meeting all deadlines has started missing deliverables and seems disengaged during team meetings. The team member's work quality remains high when they do deliver. What should the project manager do FIRST to support this team member's performance?
Answer options:
A.
Have a private conversation to understand what might be affecting their engagement and performance
B.
Provide additional training on time management and project deadlines
C.
Adjust the team member's workload to reduce pressure and stress
D.
Document the performance issues and create a performance improvement plan
How to approach this question
Look for supportive approaches that seek to understand root causes before implementing corrective measures.
Full Answer
A.Have a private conversation to understand what might be affecting their engagement and performance✓ Correct
A
Supporting team performance requires understanding the root causes of performance changes, especially for previously successful team members, before implementing solutions.
Common mistakes
Assuming causes without investigation, jumping to corrective measures, or treating symptoms rather than root causes.
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