An agile team is struggling to reach a consensus on the estimation of user stories during planning poker. The debate is consuming too much time. Which TWO actions should the project manager (acting as Scrum Master) take?

Answer options:

Decide the story points based on the average of the team's estimates.

Ask the Product Owner to assign the estimates.

Ask the outliers (highest and lowest estimators) to explain their reasoning.

Remove the user stories from the sprint to discuss later.

Facilitate a discussion to build shared understanding of the story requirements.

Use the highest estimate to be safe.

How to approach this question

Select TWO. Focus on facilitation and building consensus, not dictating.

Full Answer

The goal is to Build Shared Understanding (Task 10). By asking outliers to speak (C) and facilitating requirement clarification (E), the PM helps the team converge on a consensus.

Common mistakes

Choosing A or B (Taking ownership away from the team).

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